Frequently Asked Questions
1. Q: Where is Digital Shoppers?
A: We are an online retailer, we do not have any brick and mortar shops in any province in South Africa.
2. Q: What payment methods can I use?
A: We only accept upfront payments via Visa or MasterCard credit or debit cards, manual electronic funds transfer (EFT), Instant EFT or BANK DEPOSITS.
3. Q: Where is my order?
A: When your order has been packed and is ready to ship, you will receive an email or SMS with the subject line: ‘Your order is ready to go!’ This email contains a tracking link. Click on this link and BOOM! It will take you directly to our order tracking page
4. Q: How do I exchange an item or get a refund?
A: Regrettably, due to products sold via our online store being of a consignment and after-market nature, we are unable to offer returns, refunds, or exchanges of any kind. All sales are final.
5. Q: How do I return the product for a REFUND?
A: Yes, we do offer refunds for damaged items. Refund only valid for 2 days after receiving the product.
6. Q: How do you deliver?
A: We use Aramex to deliver! Delivery takes 7-21 working days.
7. Q: Are the shoe sizes on this store in UK, US, or EU sizing?
A: All shoe sizes listed on our store are in UK sizing. Please check the size chart if you need conversions to US or EU sizes.